Getting started checklist
Use the following step-by-step flow to ensure correct setup and secure custody.
Unbox and inspect
Open the package and inspect the tamper seal and included materials. If packaging looks tampered, contact official support and do not use the device.
Install Suite or Bridge
Download the official Suite app at /download and follow installation instructions. Bridge may be required for some legacy setups.
Create and secure your seed
Generate a new seed on the device and write the words down in order. Store copies offline in secure, separate locations.
Verify firmware
Use Trezor Suite to verify cryptographic signatures of firmware updates to ensure authenticity. Do not install unverified firmware.
Test transactions
Perform a small receive and send to confirm your workflow. Always verify recipient addresses on the device screen before approving.
Advanced strategies
For high value or business use, consider multisig, Shamir Backup, and formalized key rotation policies. Enterprises should use documented procedures and separate operational accounts from cold storage.
Troubleshooting & support
If devices are not recognized, try alternate cables or USB ports and ensure Suite/Bridge is installed. For firmware or recovery issues, contact official support and consult the Support Center.
FAQs & resources
See frequent questions and deeper documentation at the following pages: Security, Setup, Privacy, Developers.
Final reminder
Careful setup and secure backups prevent most future problems. If anything unusual appears during setup—unexpected prompts or mismatched firmware details—pause and contact official support before proceeding.